Claim Services

IMI’s comprehensive approach to managing liability claims and litigation includes several components.  Depending upon the client’s need, our program can accommodate full-service claim administration including: 

1. Industry-specific pre-loss consulting for leaders and other employees to help prevent losses, as well as specific and practical steps to take in the event of a loss.
2. A coordinated claim intake process
3. Collaborative pre-suit claim handling with a focus on settling claims we owe and rejecting those we do not owe
4. Regular claim reviews with the client and/or their representatives
5. Litigation management, including:
   • the selection and retention of defense counsel at pre-negotiated hourly rates
   • defense counsels’ adherence to proven
6. Litigation Management Best Practices
7. • directing defense counsel’s activities during the life of the litigation
   • partnering with the client and defense counsel to formulate a defense strategy tailored to the specifics of the claim, and the client’s business needs
   • regular written update reports to the client as the case develops
   • litigation bill review/audit
   • attending mediations
   • attending trials
   • coordinating appeals

Focused Claim Services

IMI will also customize a program that utilizes specific elements of a full-service claim administration. This is especially useful in filling any existing expertise gaps in a client’s current claims program